After-Sales Support

If you have any questions regarding the usage of our products or services, please do not hesitate to contact us:

• Contact Email: marketing@ecolite.com.my
• Contact No.: +60 11-1257 3055

Return and Refund Policy

All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.

Product Defects

All orders are carefully packed and shipped in good condition. If you receive a parcel that appears damaged, please follow the steps below:

Before Accepting the Parcel

• Inspect the parcel upon delivery.
• If it appears damaged, do not sign or accept it.
• Take clear photos of the consignment note and the parcel.
• Inform the delivery personnel and request the parcel to be returned to the sender.
• Send the photos to our customer service team.
• A replacement parcel will be shipped within two (2) business working days.

After Receiving the Parcel

If you discover any defects after opening the parcel:

• Take clear photos of the defective product(s).
• Send the images to our customer service team.
• We will arrange compensation or a replacement within two (2) working days.

Wrong Product Received

If the product you received is not what you ordered:

• Take a photo of the incorrect item.
• Contact our customer service team.
• If the error is on our end, we will arrange for the return of the incorrect item and dispatch the correct product within two (2) working days.

Contact Us

For any questions or feedback regarding our Return and Refund Policy, feel free to reach out. We are happy to assist you.